Support & FAQ
Find answers to common questions, or get in touch with our team.
Contact support
For billing, onboarding, API integration, or any other question, email us directly. We typically respond within 1 business day.
For service-level commitments, see the Support SLA.
Frequently asked questions
Data & Coverage
How real-time is the data?
Data is updated within seconds of official central bank publication — as close to real-time as possible.
Which data sources are included?
FXMacroData aggregates from FRED (Federal Reserve), ECB, RBA, and other major central banks worldwide.
Can I access historical data?
Yes, full historical data is included for all available metrics across supported currencies.
Which endpoints are free vs paid?
USD endpoints are available free without an API key. Multi-currency access and full indicator depth require a paid subscription and API key.
How many currencies are supported?
15 currencies are supported including USD, EUR, GBP, JPY, AUD, CAD, NZD, and CHF. See the indicator catalogue for the full list.
Billing & Subscription
Does the free trial require a credit card?
Yes. The 14-day trial requires a valid credit card at signup. You will not be charged until the trial ends.
Can I cancel anytime?
Yes, you can cancel from your subscription settings before your next billing cycle. No questions asked.
What happens when the free trial ends?
Your subscription automatically converts to the paid plan unless cancelled before trial end. You can manage this in your billing settings.
What if my payment method fails?
If payment cannot be processed, account access may be limited until billing information is updated. See billing terms for details.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, Amex) through our secure Stripe payment processor.
Technical & Integration
Do you support other programming languages?
While the official SDK is optimized for Python, any language capable of making HTTP requests can consume the REST API.
Is there an MCP server for AI assistants?
Yes. FXMacroData supports the Model Context Protocol (MCP), letting you connect Claude, Cursor, and other AI tools directly to our data. See the MCP server docs.
How do I authenticate API requests?
Pass your API key as a query parameter: ?api_key=YOUR_API_KEY. Find your key in the API management dashboard after subscribing.
What support is included with my plan?
All paid plans include email support for integration and data questions. Enterprise plans add priority support and custom SLA options. See support response targets.
Quant & Backtesting
Is the data point-in-time / free of lookahead bias?
Yes. Every release includes an announcement_datetime field — the actual time the data was made public, not just the reference period (e.g. "Q3 2024"). When you slice your historical dataset to a given date, you only see releases that were published by that point, matching live trading conditions.
Can I use this data with pandas, NumPy, or backtesting frameworks?
Yes. All API responses return clean JSON that converts directly to a pd.DataFrame. Timestamp fields are ISO 8601 strings. Consistent schema across all supported currencies means you can pd.concat() multi-currency DataFrames without reformatting. Works with vectorbt, backtrader, and custom event-study pipelines via merge_asof.
Are revised data values stored separately from initial releases?
Each record reflects the value as published at its announcement_datetime. Revisions are recorded as separate releases with their own timestamps, so you can reconstruct what was known at any historical point without mixing in later data revisions.
How far back does the historical data go?
Historical depth varies by indicator and central bank source. Most major indicators (CPI, GDP, policy rate, unemployment) cover at least 10 years. Bond yields and some secondary indicators have shorter histories. See the indicator catalogue for per-metric coverage details.
Can I redistribute the data in research publications or products?
Redistribution rights depend on your plan. The Individual plan is for personal use only. Startup and Enterprise plans include redistribution rights for websites, emails, and publications. API redistribution is not permitted on any plan. See Terms of Service for full details.
Still have questions? Email our team — we're happy to help.